Support Engineer (Fresher / Intern)
Location: Noida, Sector 135
Job Type: Internship (Full-Time)
Stipend: ₹18,000 – ₹20,000 per month
As a Support Engineer (Intern), you will assist customers by resolving technical issues, guiding them through product usage, and ensuring a smooth user experience. This role is ideal for candidates looking to start their career in fintech and technical support.
🛠 Roles & Responsibilities
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Take ownership of customer-reported issues and ensure timely resolution
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Diagnose and troubleshoot basic technical and application-related problems
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Assist customers in setting up accounts, users, and administrative configurations
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Respond to customer queries via phone, email, and chat support
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Ask relevant questions to understand and identify root causes of issues
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Follow standard escalation procedures for unresolved issues
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Maintain proper documentation of issues, resolutions, and workflows
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Ensure all customer interactions are logged accurately
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Follow up with customers to confirm issue resolution
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Maintain a positive and professional relationship with clients
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Learn and adapt quickly to new tools and technologies
🎓 Skills & Qualifications
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Bachelor’s degree in Computer Science, IT, or related field
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Strong communication skills (written & verbal)
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Basic understanding of software applications and systems
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Good analytical and problem-solving abilities
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Willingness to learn and grow in a fast-paced environment