Support Engineer (Experienced)
Location: Noida, Sector 135
Job Type: Full-Time
Salary: Negotiable (Based on experience and skills)
As a Support Engineer, you will handle complex customer issues, provide advanced troubleshooting, and act as a bridge between customers and internal technical teams. You will ensure high system reliability and excellent customer satisfaction.
🛠 Roles & Responsibilities
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Take end-to-end ownership of customer issues and drive them to resolution
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Perform in-depth troubleshooting of system, application, and performance issues
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Identify root causes and implement effective solutions
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Collaborate with development and product teams for bug fixes and enhancements
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Handle escalations and ensure timely resolution of critical issues
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Guide customers through technical processes and solutions
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Monitor system performance and proactively address potential issues
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Maintain detailed documentation of issues, fixes, and knowledge base articles
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Manage multiple support tickets efficiently with proper prioritization
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Provide prompt, accurate, and professional responses to customers
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Ensure adherence to SLAs and support standards
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Continuously improve support processes and workflows
🎓 Skills & Qualifications
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Bachelor’s degree in Computer Science, IT, or related field
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1–3 years of experience in technical support or similar role
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Strong knowledge of troubleshooting software applications
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Experience with .NET-based systems or enterprise applications (preferred)
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Familiarity with ticketing tools (e.g., Zendesk, Freshdesk, Jira)
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Excellent analytical and problem-solving skills
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Strong communication and client-handling abilities
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Ability to work in a fast-paced, dynamic environment